Shell Switches to T-Mobile

02:44 12/05/2017

T-Mobile TMUS  announced that Shell, a leading global energy leader, is switching to T-Mobile. Key features of T-Mobile’s offering include eliminating roaming fees with high-speed international data and improving in-building coverage for 7,000 of Shell's corporate employees across the United States.

Shell is not alone. Businesses of all sizes are flocking to T-Mobile thanks to an award-winning LTE network, top-rated, dedicated customer care, 100% transparent fair pricing for businesses, and Un-carrier benefits like free texting and one free hour of smartphone Wi-Fi on all Gogo-equipped domestic flights and so much more.

Since launching Un-carrier for Business in 2015, the number of businesses on T-Mobile has more than doubled, and it’s not just small and mid-sized businesses making the switch. Industry leaders like Shell are also turning to T-Mobile.

“Two years ago, we set out to break down pain points for small and mid-sized businesses – but we quickly learned that – surprise – large enterprises want a great network at a great price, too,” said John Legere, president and CEO of T-Mobile. “Because of our transparent, no-BS approach, T-Mobile for Business is absolutely EN FUEGO and taking share from the Duopoly every single day!”

Switching to T-Mobile also helps Shell eliminate international roaming fees for staff who regularly travel internationally. With the Un-carrier, Shell gets unlimited data and texting in 140+ countries and destinations – all without the uncertainty of the carriers’ international roaming fees.

Since 2015, T-Mobile has doubled its LTE coverage and is on track to cover 321 million people by the end of the year.

TMUS  recently got ranked highest in wireless customer satisfaction in J.D. Power’s latest 2017 U.S. Business Wireless Satisfaction Study, outperforming the competition with businesses of every size.

The study measures customer satisfaction with the top four national wireless providers among three kinds of businesses: very small (1-19 employees), small/midsize (20-499 employees), and large enterprise (500 or more employees). T-Mobile ranked highest with all three types of businesses.

“Entrepreneurs, startups, mom-and-pops, multinationals – businesses of ALL shapes and sizes are coming to the Un-carrier in droves and never looking back,” said Mike Sievert, Chief Operating Officer for T-Mobile. “Ranking highest in satisfaction for all business categories proves that the Un-carrier approach – listening to customers – isn’t just meaningful to individuals and families.”

The study also found two elements of wireless service that are increasingly important in the consumer market – unlimited data and good customer service – are even more critical to businesses. Unlimited data plans eliminate surprise overages and provide businesses with more accurate forecasting, and responsive customer service reps who are tuned in to customer needs are important to help businesses manage their wireless plans and devices.

According to J.D. Power, just as consumer wireless customers dread getting those data overage notifications, business wireless customers prefer the predictable budgeting and unrestricted employee access that comes with unlimited data plans.

This article has been provided by a Chasing Markets contributor. All content submitted by this author represent their personal opinions, and should be considered as such for entertainment purpose only. All opinions expressed are those of the writer, and may not necessarily represent fact, opinions, or bias of Chasing Markets.
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